Terms
PlantRego — Customer Service Agreement
Version 1.0 · 31 July 2026 · entity/ABN pending registration
This agreement is between the operating entity (currently being registered, ABN to be added — see Contact) trading as PlantRego ("PlantRego", "we", "us") and the business identified during sign-up ("Customer", "you"). By creating a PlantRego organisation account, you agree to these terms.
1. What PlantRego is (and is not)
PlantRego is a software service for recording and organising plant and equipment compliance information: plant registers, inspection records, checklist completions, certificates, and due-date tracking.
PlantRego is a record-keeping tool only. It is not:
- legal, engineering, or safety advice
- a substitute for inspections, testing, or certification by a competent person as required under the Work Health and Safety Act 2020 (WA), its regulations, or applicable Australian Standards (including AS 2550, AS 3788, AS 3760)
- a guarantee that you are, or will remain, compliant with any law, standard, audit, or prequalification requirement
The inspection schedules and checklist templates included in PlantRego are general references based on published Australian Standards. You are responsible for confirming they are correct and current for your specific plant, industry, and circumstances. You remain solely responsible for your WHS obligations at all times.
2. Your account and users
- You must provide accurate business details at sign-up and keep them current.
- You control who is invited to your organisation (Owner and Technician roles). You are responsible for the actions of your users and for removing access when staff leave.
- Sign-in is by email and password. Users must choose strong, unique passwords and keep them confidential. You are responsible for activity performed under your users' credentials, and should reset or remove access promptly if a password may be compromised.
- Worker records notice: inspection and checklist entries are recorded against the individual user who completed them, with a timestamp. You are responsible for informing your workers that this activity is recorded as a business record.
3. Fees
- The subscription fee is $149 per month (inc. GST) per workshop/organisation, billed monthly in advance. There is no per-user charge.
- Payment is processed by our payment provider (Stripe). We do not see or store your card number.
- Fees may change with at least 30 days' written notice; changes apply from your next billing cycle after the notice period.
- If payment fails and remains unpaid for 14 days after notice, we may suspend access until payment is made. Your data is retained during suspension.
4. Your data — ownership and portability
- You own your data. All plant records, inspection history, photographs, and certificates you upload remain your property. You grant us a licence to host, process, back up, and display that data solely to provide the service.
- Data portability guarantee: you can export your complete plant register, inspection history, and stored documents at any time via the in-app Evidence Pack (PDF) and data export (CSV + files). On request after cancellation, we will provide a complete export within 5 business days at no charge.
- How we handle personal information is set out in the PlantRego Privacy Policy, which forms part of this agreement.
5. Availability and support
- We aim to keep the service available at all times but do not guarantee uninterrupted access. We will give reasonable notice of planned maintenance where practicable.
- Support is provided by email at hello@plantrego.com during WA business hours.
- We back up data at least daily. Backups are for disaster recovery; you should still export Evidence Packs for records you must retain independently (e.g. before decommissioning plant).
6. Acceptable use
You must not use PlantRego to store unlawful material, attempt to access other organisations' data, resell the service, or interfere with its operation or security.
7. Cancellation and termination
- You may cancel at any time, effective at the end of the current billing period. No refunds for partial months, except as required by law.
- After cancellation, your data is retained in read-only/export form for 90 days, then permanently deleted from live systems (and thereafter from backup rotation).
- We may terminate for material breach of these terms with 14 days' written notice if the breach is not remedied.
8. Liability
- To the extent permitted by law, our total liability under this agreement is capped at the fees you paid in the 12 months before the claim arose.
- We are not liable for indirect or consequential loss, including lost profits, lost contracts, failed audits or prequalifications, WorkSafe or other regulatory outcomes, or loss arising from inaccurate or incomplete data entered by you or your users.
- Nothing in this agreement excludes rights that cannot be excluded under the Australian Consumer Law. Where liability for breach of a non-excludable guarantee can be limited, it is limited to re-supply of the service or the cost of re-supply.
- You indemnify us against claims arising from your breach of this agreement or your failure to meet your own WHS obligations.
9. Changes to these terms
We may update these terms with at least 30 days' notice by email. Continued use after the effective date is acceptance. If you don't agree, you may cancel before the change takes effect and receive a pro-rata refund of any prepaid period.
10. General
- This agreement is governed by the laws of Western Australia, and the parties submit to the courts of WA.
- Notices may be given by email to the Owner's registered address and to hello@plantrego.com.
- If any clause is unenforceable, the rest remains in effect.
Accepted by: creating an organisation account and ticking "I agree to the Service Agreement and Privacy Policy" at sign-up.